Shipping Information

How do I know my transaction is confirmed?

Do you ship overseas or all over the world?

How long is the delivery and how much is the shipping fee?

What's the shipping cost?

How to track my order?

Can I change the shipping address?

How do I know my transaction is confirmed?
After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. We will send you an acknowledgement email after you complete your transaction. This email will include the dates of your selected products and the price.

Do you ship overseas or all over the world?
Yes, we ship over three thousand packages each month through DHL or UPS services across the world. As soon as you complete your transaction, we will send you an acknowledgement email, which includes the dates of your selected products and the price. All orders are shipped within 36 hours of order placement date.
Once your order is shipped you will receive the second email notifying you that your order has been shipped. This email will include a DHL or UPS tracking number, using this number you can check the status of your package in transit online by visiting the www.DHL.com or www.ups.com. The delivery time is subject to the shipping destination, normally within 2 - 4 days.

How long is the delivery and how much is the shipping fee?
Solarkey offers advanced global express shipping network DHL or UPS. Shipping rates are calculated using our online shopping system and are based on product weight and packaging requirements. When you enter the secure server order form by "Checking Out", you will be shown a final tally of your order. This will show you your shipping charges, before giving your credit card. The delivery time is subject to the shipping destination, normally within 2 - 4 days.
All orders are shipped within 36 hours of order placement date. For orders of $1000 USD, please allow an additional 2 days for payment verification.

What's the shipping cost?
Solarkey offers advanced global express shipping service through worldwide DHL or UPS shipping network. The estimated shipped charges are on average US$14.00 per order. The correct value will be calculated and added automatically when you shop online from our website www.solarkey.com.

How to track my order?
Once your order is shipped you will receive an email notifying you that your order has been shipped. solarkey.com offers advanced global express shipping service through worldwide DHL or UPS shipping network. This email will also include a DHL or UPS tracking number, using this number you can check the status of your package in transit online by visiting the www.DHL.com or www.ups.com.

Can I change the shipping address?
Yes, We can change the delivery address as long as your order has not been shipped. you are welcome to call our customer support officer.

For more information, please contact our sales support team.